The Impact of Anthropomorphic Characteristics of Voice Assistants on User Experience
Abstract
work with humans. Voice assistant(VA)as a mainstream system in human-computer interaction plays a role in our daily life. The anthropomorphism of VAs and its positive and negative consequences, however, have been little studied. Thus, the aim of this paper is to tackle this question by investigating the effects of anthropomorphism of VAs on user from survey and interview, understood as a humanlike device. Through
the analysis we find that the current level of anthropomorphism of VAs is under the expectation so that few users build emotional relationship
with their assistants. With the increasing of level of anthropomorphism, users attitude and behaviour to VAs develop to a better way. However, the over expression of anthropomorphic features damages its role as assistants and cause uncanny effects that makes people feel disgust.
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DOI: http://dx.doi.org/10.70711/aitr.v2i6.5743
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