Research on the Evaluation and Improvement of the Service Efficiency of the Administrative Center
Abstract
With the acceleration of informatization and the increase of citizens demand for efficient government services, the administrative center has played an increasingly important role. This paper comprehensively evaluates and analyzes the service quality of the paper by
combining literature, theoretical research and field research. On this basis, this paper proposes specific strategies for improving service quality, including improving the selection and training mechanism of one-stop acceptance personnel, standardizing the administrative approval
process and standards, optimizing the parallel examination and approval system, and building a fully functional service information platform.
This paper provides a strategic idea for the reform of government service centers, aiming to improve service efficiency and citizen satisfaction
through a series of standardized construction and management process optimization.
combining literature, theoretical research and field research. On this basis, this paper proposes specific strategies for improving service quality, including improving the selection and training mechanism of one-stop acceptance personnel, standardizing the administrative approval
process and standards, optimizing the parallel examination and approval system, and building a fully functional service information platform.
This paper provides a strategic idea for the reform of government service centers, aiming to improve service efficiency and citizen satisfaction
through a series of standardized construction and management process optimization.
Keywords
Service quality evaluation; Administrative Center
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[1] Lehtinen, U. and Lehtinen, J.R.Two Approaches to Service Quality Dimensions[J].Service Industries Journal, 1991, 11(3):287-303.
[2] Lehtinen, U. and Lehtinen, J.R.Service Quality: A Study of Quality Dimensions, Working Paper, Service Management Institute, Helsinki, Finland. 1982.
[3] Gil-Garcia. Government Information Sharing and Integration: Combining the Social and the Technical[J]. Garcia, 2009, 141-10.
DOI: http://dx.doi.org/10.70711/frim.v2i10.5417
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