Organization and Establishment of Scientific Research Management in Environmental Monitoring Departments
Abstract
Objective: To explore the common problems in the daily nursing management of outpatient clinics in general hospitals and put forward
countermeasures. Methods: A total of 20 nurses who were in charge of nursing management in the outpatient clinic from June 2017 to
June 2018 were selected as the research subjects, and the problems existing in nursing management in 2017 (before improvement) were
summarized, and countermeasures were proposed for improvement in 2018 (after improvement). The results of nursing management quality
evaluation, the incidence of outpatient adverse events and patient satisfaction before and after the improvement were compared. Results:
After the improvement of outpatient nursing management, the scores of nurses' theoretical knowledge and nursing skills were significantly
higher than those before the improvement (P<0.05). After the improvement of outpatient nursing management, the incidence of adverse
events was 2.00%, which was significantly lower than that of 10.00% before the improvement (P<0.05). After the improvement, the nursing
satisfaction of the patients was 98.00%, which was significantly higher than the 85.00% before the improvement, and the difference was
statistically significant (P<0.05). Conclusion: Taking targeted measures to improve the problems in outpatient daily nursing management in
general hospitals can significantly improve the quality of nursing management, reduce the occurrence of adverse events in outpatient nursing,
and improve patients' satisfaction, which is worthy of promotion.
countermeasures. Methods: A total of 20 nurses who were in charge of nursing management in the outpatient clinic from June 2017 to
June 2018 were selected as the research subjects, and the problems existing in nursing management in 2017 (before improvement) were
summarized, and countermeasures were proposed for improvement in 2018 (after improvement). The results of nursing management quality
evaluation, the incidence of outpatient adverse events and patient satisfaction before and after the improvement were compared. Results:
After the improvement of outpatient nursing management, the scores of nurses' theoretical knowledge and nursing skills were significantly
higher than those before the improvement (P<0.05). After the improvement of outpatient nursing management, the incidence of adverse
events was 2.00%, which was significantly lower than that of 10.00% before the improvement (P<0.05). After the improvement, the nursing
satisfaction of the patients was 98.00%, which was significantly higher than the 85.00% before the improvement, and the difference was
statistically significant (P<0.05). Conclusion: Taking targeted measures to improve the problems in outpatient daily nursing management in
general hospitals can significantly improve the quality of nursing management, reduce the occurrence of adverse events in outpatient nursing,
and improve patients' satisfaction, which is worthy of promotion.
Keywords
General hospital outpatient, outpatient care, nursing management
Full Text:
PDFReferences
[1] Chunyan Xiong, Jin Xu. Application Effect of High-quality Service Model in Outpatient Nursing Management [J]. Contemporary
Medicine,2017,23(20):189-191. (in Chinese)
[2] Li Xiao. Analysis on the Application of "Humanized Management" Model in Daily Outpatient Nursing Management [J]. China
Health Industry,2017,14(13):116-117.
[3] Xueyan Zhang. Application Value of Nurse-patient Communication Skills in Outpatient Nursing [J]. Inner Mongolia Medical
Journal,2016,48(12):1524-1525. (in Chinese)
DOI: http://dx.doi.org/10.18686/pmr.v1i1.3388
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