pisco_log
banner

Exploring the Influence of Live Streamers Personality and Features on Customer Purchasing Decisions

Xin Cheng

Abstract


With the rapid development of e-commerce, live streaming has become an important channel for marketing as an emerging sales
model. As the core of this model, the personality and features of the live streamer have a significant impact on the audiences purchasing decisions. This paper analyzes the impact of the live streamers language, behavior, and interaction methods on customer purchase intention by
qualitative analysis and observing live streamer videos and social media comments of Dong Yuhui, a best-known live streamer of the Oriental
Selection Live Stream. The study found that the live streamers professionalism, sense of humor, and trustworthiness are key factors that influence customer purchase decisions.

Keywords


Knowledge Personality; Purchasing Decisions; Live Stream

Full Text:

PDF

Included Database


References


[1] Malik, A., Srikanth, N. R., & Budhwar, P. (2020). Digitisation, artificial intelligence (AI) and HRM. Human resource management: Strategic and international perspectives, 88, 103.

[2] Rachmawati, D., Shukri, S., Azam, S., & Khatibi, A. (2019). Factors influencing customers purchase decision of residential property in

Selangor, Malaysia. Management Science Letters, 9(9), 1341-1348.

[3] Chen, A., Lu, Y., & Wang, B. (2017). Customers purchase decision-making process in social commerce: A social learning perspective. International Journal of Information Management, 37(6), 627-638.

[4] Kidane, T. T., & Sharma, R. R. K. (2016, March). Factors affecting consumers purchasing decision through ECommerce. In Proceedings of the 2016 international conference on industrial engineering and operations management Kuala Lumpur, Malaysia (Vol. 8, No.

10, pp. 159-165).

[5] Hogg, M. A. (2016). Social identity theory (pp. 3-17). Springer International Publishing.

[6] Huddy, L. (2001). From social to political identity: A critical examination of social identity theory. Political psychology, 22(1), 127-156.

[7] Castelfranchi, C., & Falcone, R. (2010). Trust theory: A socio-cognitive and computational model. John Wiley & Sons.

[8] Bernath, M. S., & Feshbach, N. D. (1995). Children's trust: Theory, assessment, development, and research directions. Applied and Preventive Psychology, 4(1), 1-19.


Refbacks

  • There are currently no refbacks.